MAIA Intelligence (“MAIA,” “we,” “us”) operates as the data controller for our marketing site and as a data processor for the systems we connect on behalf of customers. The documents below define how we operate in both roles.
For signed copies, redlines, or jurisdiction-specific addenda, email legal@maiaintelligence.io. We aim to return the first redline within three business days.
Documents
Privacy Policy →
What we collect, why we collect it, how it's stored, and how you exercise your rights under GDPR, UK GDPR, PIPEDA, and CCPA.
Terms of Service →
The contract you accept when using MAIA. Acceptable use, intellectual property, warranties, liability cap, and dispute resolution.
Data Processing Addendum →
How MAIA processes customer data on your behalf. Includes Standard Contractual Clauses for international transfers, breach notification, and deletion timelines.
Subprocessors →
The third-party vendors MAIA relies on to deliver the service. Updated whenever we add or remove a vendor.
Human Rights & ESG Policy →
Our policy commitment on human rights, labour, equal opportunity, environmental responsibility, and supply-chain due diligence. Aligned to UN Guiding Principles, ILO Declaration, OECD Guidelines, and the Canadian Charter.
Other requests
- Master Services Agreement: our paper or yours, sent on request before pilot.
- Security questionnaire: we maintain a current SIG Lite + CAIQ. Email security@maiaintelligence.io.
- SOC 2 Type 1 status: in progress, target Q3 2026. Letter of engagement available under NDA.
- Insurance certificates: COI, cyber, and E&O available on request to the same address.
- Public-sector procurement: for federal, provincial, state, or municipal procurement, email procurement@maiaintelligence.io.