SOLUTIONS/HEALTHCARE

The decision layer for health operations.

Bed flow, staffing, equipment readiness, and compliance writeback. MAIA reads what your EHR, scheduling, and facilities systems already know and resolves the operational decision before the next shift huddle.

VERTICAL NOTEDesigned to integrate with the systems your operations team already runs, EHR-adjacent platforms via HL7 and FHIR, work-order systems, and shift / scheduling platforms. PHI is tokenised at the connector and never leaves your tenancy boundary in inference. Connector scope is set during pilot kickoff.
01 · WHY HEALTHCARE OPERATIONS BREAK

The signal exists. The decision doesn’t.

$262B
annual cost of administrative and operational waste in U.S. healthcare
JAMA, 2024
31%
of nurse time spent locating equipment, beds, or other staff
4.2 hrs
median delay from discharge order to bed availability in tier-1 systems
1 in 5
operational decisions made without the relevant signal already in the system
02 · DECISIONS MAIA RESOLVES

Three decisions your operators stop waiting on.

USE CASE 01 · HC-BED-FLOW

Move a patient before the bottleneck forms

Signal
Discharge order placed at 09:14, transport not yet dispatched, ED has three pending admits projected to clear within 90 min.
Decision
Auto-page transport, pre-assign housekeeping for turn, hold the bed for the highest-acuity ED admit, notify the receiving unit charge nurse.
Writeback
EHR bed status updated · ServiceNow facilities ticket · Kronos turn task · audit chain D-... → S-... → R-...
USE CASE 02 · HC-STAFF-COVER

Cover a unit gap before agency cost spikes

Signal
Two RNs called out for the 19:00 shift on Med-Surg 4N; agency call at 14:00 will price at 2.4× internal float.
Decision
Page two qualified internal float candidates within shift-window, hold for 12 minutes, escalate to scheduler with agency option pre-priced and approved.
Writeback
Kronos / UKG shift offer sent · email + SMS to candidates · cost variance logged for finance
USE CASE 03 · HC-EQ-READINESS

Stage equipment before the case starts

Signal
OR 3 case start in 38 min, robotic console flagged for service yesterday, no swap recorded.
Decision
Confirm swap status with biomed, route stand-in console from OR 5 (idle), notify case nurse, hold turn 8 min if swap not confirmed.
Writeback
Biomed ticket updated · OR scheduling reflected · safety review logged
03 · COMPLIANCE POSTURE

Built so your auditor doesn’t have to take our word for it.

HIPAA-aligned posture
Operational metadata processing only; PHI fields are tokenized at the connector and never leave your tenancy boundary in inference.
BAA on request
Business Associate Agreements are negotiated as part of the order form. Subprocessors with potential PHI exposure are flagged and disclosed before signature.
Joint Commission-friendly logs
Decision lineage reproducible per encounter, suitable for tracer methodology and corrective action review.
Provincial / state alignment
PHIPA, PIPEDA, HITECH, and state-specific health privacy regimes supported via tenancy and data residency configuration.
04 · WHAT TO EXPECT FROM A PILOT

Forward-looking, not retrofitted. How a healthcare pilot is scoped.

Scope
A typical healthcare pilot covers one campus or two acute-care units, two to three flows from {bed flow, staffing, equipment readiness}. We integrate with your facility work-order system, scheduling platform, and EHR via supported APIs. PHI is tokenised at the connector; inference operates on operational metadata only.
Success criteria
Defined against your existing baseline. Median signal-to-dispatch under 10 minutes on in-scope flows. First production writeback to your work-order or scheduling system by week three. A measurable reduction in case-day delays attributable to operational readiness, where the baseline is set by your data on day one.
Timeline
Week 1, connectors and BAA. Weeks 2–3, sandbox decisions and first writeback in a non-production tenant. Weeks 4–8, expand scope to additional flows. Weeks 9–12, production graduation review with your CMIO, IT, and operations leads.
First decision in production
Target, the first MAIA-authored decision lands in your facility work-order or scheduling system within 21 days of kickoff. Lineage is replayable per encounter for your compliance team.

MAIA is in pilot with a small number of design partners, by design. We do not publish anonymised partner outcomes here, the way many vendors do, and we will not invent ones. When we have an outcome we can name on a logo and attest to in audit, we will publish it. Until then, what you see above is how we structure the engagement, end to end.

Operations-grade decisions. PHI-grade discipline.

Request a Healthcare briefing →See the sandbox