How to be notified of changes
Active customers receive automatic notice by email at the address on file with our billing contact. Anyone else can subscribe by emailing legal@maiaintelligence.io with the subject “subscribe to subprocessor updates.”
Current subprocessors
| Vendor | Purpose | Data categories | Region |
|---|---|---|---|
| Vercel Inc. | Application hosting, edge delivery, serverless compute | Application traffic, IP, browser metadata, request logs | USA, EU, global edge |
| Cloudflare, Inc. | DNS, DDoS protection, WAF | IP, request metadata | Global |
| Amazon Web Services, Inc. | Object storage, encrypted backups, durable queues | Customer Data at rest, encrypted | Canada (ca-central-1), USA (us-east-1) |
| Anthropic, PBC | LLM inference for explanation and reasoning steps, with zero data retention agreement | Operational signals, redacted where applicable | USA |
| OpenAI, L.L.C. | Optional fallback LLM inference, with zero data retention agreement | Operational signals, redacted where applicable | USA |
| Google LLC (Workspace) | Internal email, calendar, docs | MAIA internal communications, no customer production data | USA, EU |
| Loops, Inc. | Marketing email and newsletter delivery | Email address, opt-in metadata | USA |
| Stripe, Inc. | Payment processing for paid subscriptions | Billing contact, masked card data, invoice metadata | USA, Canada |
| Plausible Insights OÜ | Privacy-first website analytics, no cookies, no personal data | Aggregated, anonymized page views | EU (Germany) |
Right to object
Customers may object to a new subprocessor on reasonable data protection grounds within thirty days of notice. If we cannot accommodate the objection, the customer may terminate the affected portion of the service for the unused portion of the term, with a prorated refund.
Auditor and infrastructure note
Our SOC 2 Type 1 engagement with our independent auditor is in progress, target completion Q3 2026. The auditor and our pen-test provider are bound by NDA and are not listed publicly until the engagement letter is finalized.